Terms of Sale
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Please read this carefully. It governs everything you buy from Beyond Meat, Inc. (“Beyond Meat,” “we,” “us” or “our”). Two things to know before you order: we cannot accept returns of food products — see If something is wrong with your order, which explains what we do instead — and disputes are resolved by individual arbitration under our Conditions of Use, unless you opt out within 30 days.
These Terms of Sale are part of our Conditions of Use, which govern your use of our websites generally. Where the two differ about a purchase, these Terms of Sale govern.
Contents
- 1. Your order
- 2. Prices, taxes and errors
- 3. Payment
- 4. Changing or canceling an order
- 5. Shipping, delivery and risk of loss
- 6. Food safety
- 7. Allergens
- 8. If something is wrong with your order
- 9. Subscriptions and recurring orders
- 10. Discounts and promotions
- 11. Product information and availability
- 12. What we promise about our products
- 13. Disputes, governing law and liability
- 14. Events outside our control
- 15. General
- 16. How to contact us
1. Your order
When you place an order you are making an offer to buy. Our agreement for the sale is made when we send you an order confirmation email, not when you click. Until then there is no contract, and we may decline your order.
We may decline or cancel an order for any reason, including where a product is out of stock, where there is an error in the price or the description, where we cannot process your payment, or where we reasonably believe the order is fraudulent or is for resale. We may also apply quantity limits. If we cancel an order you have already paid for, we refund you in full.
Products are sold for your personal use, not for resale or export.
2. Prices, taxes and errors
The price you pay is the price shown when you place your order, as confirmed in your order confirmation email. Prices exclude tax, shipping and handling, which are shown separately in your cart before you pay.
We may change prices at any time. A change only affects orders placed after it.
We are not responsible for pricing or typographical errors. If a product is listed at an obviously incorrect price, we may cancel the order even after confirming it, and we will refund you in full.
3. Payment
We must receive payment before we accept your order. When you pay, you confirm that the payment details you give us are true and complete, and that you are authorized to use the payment method.
We do not receive or store your full card number. Our payment processor handles it, and we hold a payment token, the card brand and the last four digits — see our Privacy Notice.
We are not responsible for fees your bank charges you, such as overdraft, insufficient funds, interest or foreign exchange fees.
4. Changing or canceling an order
You can cancel at any time before we send your order confirmation email.
After that we usually cannot change or cancel an order, because we begin preparing it for cold-chain shipment quickly. Contact us as soon as you can and we will do what we reasonably can, but we cannot promise it. It is your responsibility to check that your order and delivery details are right before you place it.
If you change your delivery date or address directly with the carrier rather than with us, we are not responsible for product that arrives thawed or unsafe to eat.
5. Shipping, delivery and risk of loss
We ship within the continental United States. Shipping and handling charges are shown in your cart before you pay.
We ship frozen and refrigerated products in insulated packaging with dry ice or gel packs. Delivery dates are estimates and are not guaranteed.
Title and risk of loss pass to you when the carrier delivers your order to the address you gave us. We bear the risk while your order is in transit, which is the right way round for perishable food.
If you are not there, the carrier will usually leave the package at your door unless you have given other instructions. Please plan for delivery — the packaging keeps product cold for a limited time only, and you should refrigerate or freeze it as soon as it arrives. Anyone at the delivery address who accepts a delivery is treated as authorized to receive it, and if you nominate someone else to receive it, these Terms of Sale apply to them as they would to you.
If there is a problem with your delivery, tell us within 7 days of the scheduled delivery date.
6. Food safety
Inspect your order as soon as it arrives. If anything is damaged, or has arrived warm or thawed, tell us within 3 days of delivery, with photographs and a description, using the details in How to contact us.
Refrigerate or freeze perishable products immediately on delivery. If you refrigerate a product, follow the shelf life on the packaging.
Use a food thermometer. Perishable products should be held at 40°F or below, and our products should be cooked to an internal temperature of 165°F. Do not eat our products raw. Failure to follow safe food handling practice and these temperatures increases the risk of foodborne illness.
If you think a product is not fit to eat, do not eat it — contact us.
Once your order has been delivered, you are responsible for storing, handling, preparing and cooking it safely.
7. Allergens
You are responsible for knowing about your own allergies and for reading the label on every product you receive. The packaging carries the authoritative ingredient and allergen information, and it may differ from what our website shows.
We cannot make changes to an order because of an allergy. Orders ship in boxes that may allow contact between products, so we cannot guarantee that a product is free from any particular allergen or from cross-contact.
8. If something is wrong with your order
We cannot accept returns or exchanges of food products. That is a food safety rule, not a commercial one — once perishable food has left our cold chain we have no way of knowing how it has been stored, and we will not put it back into circulation.
That does not mean you are stuck with a problem. If you are unhappy with your order for any reason, e.g., it arrived warm, something was damaged or missing, or the product simply was not what you expected — contact our customer service team and we will help.
Email ethanandteam@beyondmeat.com with your order number and, if something arrived damaged or warm, a photograph. Depending on the circumstances we may replace the product at our expense, refund you in full or in part, or give you credit towards your next order. We would rather hear from you than have you go away unhappy.
Please tell us within 7 days of delivery, or within 3 days if the problem is damage or condition on arrival, so we can look into it properly.
Nothing in this section affects any right you have under the law of your state that cannot be excluded.
9. Subscriptions and recurring orders
If you start a subscription, this section applies as well as the rest of these Terms of Sale.
What you are agreeing to
A subscription is a recurring purchase that continues until you cancel it. Before you enroll, we show you the amount you will be charged each time, how often you will be charged, and that it continues until you cancel. By enrolling you authorize us to charge your payment method that amount, plus tax and shipping, on that schedule, until you cancel.
Signing up for marketing is not a condition of subscribing, and a subscription price reflects your commitment to buy regularly, not the provision of any personal information.
What we send you
After you enroll we send you a confirmation that sets out what you subscribed to, the recurring amount, how often you will be charged, when the next charge is due, and how to cancel. We keep a record of what you were shown and what you agreed to.
We tell you in advance if the price or frequency of your subscription is going to change, and you can cancel before the change takes effect.
Canceling
You can cancel your subscription at any time, online, in the same place you started it. Sign in, go to your orders, and cancel. It takes effect immediately. You do not have to call us, chat with anyone, or explain why.
You can also pause a subscription or skip a delivery, but those are not the same as canceling and we will not treat them as if they were.
If you cancel after an order has already been processed for shipment, that order still goes ahead and is charged; the cancellation applies to everything after it.
You can also cancel by emailing ethanandteam@beyondmeat.com from the address on your account.
10. Discounts and promotions
We sometimes offer discounts, codes and other promotions. Each has its own terms, which we give you when you receive or redeem it.
Unless we say otherwise, a promotion may be used once, by the person it was offered to, cannot be combined with another offer, has no cash value, and is void where prohibited. We may withdraw a promotion, and we may deactivate a code that has been posted to a third-party site.
We offer a discount on your first order when you join our email list. What that means under California privacy law is explained in our California Privacy Notice.
11. Product information and availability
We try to describe and picture our products accurately, but we do not guarantee that everything on the site is accurate or current. Images are examples, and the appearance, color and size of what you receive will vary.
The packaging is authoritative. Always read the label, warnings and directions on the product you actually receive before using or eating it.
All products are subject to availability. We may limit quantities, discontinue products, or substitute a product, and we will tell you if we substitute something in your order.
12. What we promise about our products
We promise that our products are fit to eat when they leave us, are made and packed to the standards the law requires, and match the description on the packaging.
Beyond that, and to the fullest extent permitted by law, we make no other warranty of any kind, express or implied. Any implied warranty, including merchantability and fitness for a particular purpose, is limited in duration to the shelf life shown on the product packaging.
Our promise does not cover product that has been stored, handled, prepared or cooked other than as the packaging directs, product used after the date on the packaging, or product affected by something outside our control after delivery.
Your remedy is the one described in If something is wrong with your order — replacement, refund or credit, at our election.
SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. THIS GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE.
13. Disputes, governing law and liability
These are set out in our Conditions of Use and apply to your purchases in the same way:
- Resolving disputes — individual arbitration, the class action waiver, and your right to opt out within 30 days.
- Governing law — California, with the courts of Los Angeles County for anything not arbitrated.
- Limitation of liability.
- Time limit for bringing a claim.
The limitation of liability does not apply to death or personal injury caused by a product you bought from us. Nothing in these Terms of Sale limits any liability that cannot be limited under applicable law.
SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THOSE LIMITATIONS MAY NOT APPLY TO YOU.
14. Events outside our control
We are not liable for failing to perform, or for delay, where the cause is outside our reasonable control, including, without limitation, extreme weather, fire, flood, earthquake, epidemic, war, civil unrest, government action, labor disputes, carrier or cold-chain failure, power or telecommunications failure, and shortages of supply or transport. This does not affect your obligation to pay for product you have received.
If it goes on for more than 30 days, either of us may cancel the affected order and we will refund you for anything you have paid for and not received.
15. General
Assignment. You may not transfer your rights under these Terms of Sale. We may transfer ours.
No waiver. If we do not enforce something straight away, that does not mean we have given it up.
Severability. If any provision is held invalid or unenforceable, it is limited or removed to the smallest extent necessary and the rest stays in force.
Entire agreement. Your order confirmation, these Terms of Sale, our Conditions of Use, our Privacy Notice and any promotion rules are the whole of the agreement between you and us about your purchase.
Changes. We may change these Terms of Sale. The version in force when you placed your order governs that order.
Survival. Sections 6, 7, 8, 12, 13 and this section continue to apply after your order is complete.
16. How to contact us
Something wrong with an order, or a question about a product or a subscription:
ethanandteam@beyondmeat.com · 866-756-4112
Everything else:
Beyond Meat, Inc.
Attn: Sales, with a copy to Legal
888 N. Douglas Street, Suite 100
El Segundo, CA 90245
United States
California residents. Under California Civil Code section 1789.3, you may report a complaint to us using the details above, or contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Boulevard, Suite N112, Sacramento, CA 95834, or by telephone at (916) 445-1245 or (800) 952-5210.
If you need this document in a different format because of a disability, tell us using the details above and we will find a way to get it to you.
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Effective date: 1 September 2026 · Last updated: 1 September 2026 · Ref: BYND.9.1.1